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Automation

Business process and WhatsApp automation

We automate workflows, lead triage, follow-ups and WhatsApp assistance while routing important cases to your team.

Tell us about your project

Many hours go into tasks that always follow the same rules: copying an order, chasing a client, forwarding a request to the right team, producing the same weekly report.

We automate these chains between your tools (forms, WhatsApp Business, email, CRM, spreadsheets, databases), with clear rules and a hand-off to a person as soon as a case is out of the ordinary.

Does this sound familiar?

  • WhatsApp messages go unanswered outside office hours.
  • Requests come in through several channels and get lost.
  • The same reports are rebuilt by hand every week.
  • Client follow-ups depend on someone remembering.

Outcome

Reduce response times and give your staff an actionable view of urgent requests.

Businesses receiving high volumes of messages, sales requests or manual operational work.

What we deliver

  • Journey and bottleneck audit
  • WhatsApp Business and email automation
  • Request routing and CRM
  • Automatic reports and dashboards
  • Scheduled follow-ups
  • Human review, monitoring and continuous improvement

How a project runs

  1. 01

    Scoping

    A first conversation to understand your business, goals and constraints. You get a clear proposal within 48 hours.

  2. 02

    Design

    Journeys, mock-ups and architecture agreed with you before the first line of code.

  3. 03

    Build

    Regular releases you can test as we go, with a progress review at every stage.

  4. 04

    Launch and support

    Deployment and training for your team, then maintenance, hosting and improvements if you want them.

Case study

Revenue & network operations platform for Algérie Télécom Entreprises

An internal platform that turns raw, inconsistent NGBSS exports into reliable dashboards for revenue, collections, receivables and subscriber base — with region-based access control.

See the project →

Frequently asked questions

Can WhatsApp be automated without losing the human touch?

Yes. Simple questions get an instant answer, and anything important or unclear goes to a person with the conversation history.

Do we need to change our current tools?

Rarely. We connect the tools you already use first and only suggest a new one when it brings a real gain.

Which tasks should we automate first?

Frequent, repetitive ones based on clear rules. Scoping puts a number on the hours saved.

How much does automation cost?

It depends on the number of flows and tools to connect. Detailed estimate within 48 hours.

Further reading

Start with a focused conversation.

We will clarify the problem, priority, stakeholders and practical next step before proposing a solution.

Tell us about your project